Privacy policy

We appreciate that you are visiting this page, this means that your data is important to you and that you want to know its destination and who collects it:

Responsible

naukua® is a registered trademark owned by ECORGLOBE LLC, a company with fiscal address at 21124 NE 31ST PL, AVENTURA, FL 33180 with VAT number in Spain: ESNN0023688E.

What is personal data?

The information you provide us when visiting or shopping in Naukua is considered personal data. For example, your e-mail (when you subscribe), or the name, address and telephone (when placing an order).

These data are necessary to send you orders. We will never use your data for a purpose other than that expressed on this page.

Beginning

These are the 4 principles that we at naukua apply to data processing:

Transparency: We will always ask for permission and we will inform you of the "what for" in advance.
Minimalism: We will only ask for the strictly necessary data.
Shortest time possible: Your data will be kept for the time strictly necessary.
Confidentiality: Your data will be stored on highly secure servers.

Origin

The data that we process in naukua comes from these sources:

Contact web form (name and e-mail).
Subscription field in the footer (e-mail).
Checkout page (name, surname, e-mail, address and telephone).
Form "receive a notice" of a product without stock (e-mail).

Purpose

The registered data has the sole purpose of:

Management and processing of orders.
Physical shipment of products.
Sending e-mails, communications and notification of order or stock.
Create statistical reports, request reviews and web improvement.

Legitimation and rights

The legal basis for data processing is informed consent.

Whenever you wish, you can access, modify, limit or delete your data.

Duration

The personal data provided will last:

As long as the business relationship is maintained.
Until express deletion is requested (for example when you unsubscribe).
9 months later, from the last confirmation of interest.

Recipients

Google Analytics, by Alphabet, Inc. (cookies only).
Facebook, Inc. (cookies only).
Shopify, Inc. (aggregate data).
Logistics warehouse (partial data).
Transport company (partial data).
Klaviyo, Inc. (partial data).

Google Analytics

Naukua uses Google Analytics, an analytics service provided by Alphabet, Inc., a California company headquartered at 1600 Amphitheater Parkway, Mountain View, CA 94043, USA.

To provide such web analysis, Google Analytics uses cookies that collect anonymous browsing information.

For more information, visit our Cookies page.

Facebook Ads

Naukua uses Facebook Ads, an advertising service provided by Facebook, Inc., a company located in California with headquarters at 1 Hacker Way, Menlo Park, CA 94025, USA.

To provide this service, Facebook Ads uses a tracking pixel that collects anonymous browsing information.

For more information, visit our Cookies page.

Shopify

Naukua is hosted on Shopify, an e-commerce platform owned by Shopify, Inc., an Ottawa-based company with headquarters at 150 Elgin Street, 8th Floor Ottawa, Ontario K2P 1L4, Canada.

Klaviyo

Naukua uses Klaviyo, an email marketing service provided by Klaviyo, Inc., a Boston-based company with headquarters at 225 Franklin Street, Boston, MA 02110, USA.

Klaviyo allows us to communicate with you via e-mail.

Transfer of data to countries outside the European Union

Shopify, Inc., 150 Elgin Street 8th Floor Ottawa, Ontario K2P 1L4, Canada.
Klaviyo, Inc., 225 Franklin Street Boston, MA 02110, USA

Companies adhering to the Privacy Shield agreement

Klaviyo, Inc., privacyshield.gov/Klaviyo

Arbitration and contingencies

Legal contingencies of any kind will be resolved by common agreement with the intermediation of our lawyers: Cristalware Consulting SL.

On behalf of naukua, we thank you for the time spent reading this page and we are at your disposal to answer any questions.

Bringing the essence of nature to your home,
naukua team